CANCELLATION, RETURN & EXCHANGE POLICY
Cancellation of Orders
All orders which have been confirmed, acceptance and delivered cannot be cancelled. However client may arrange for an exchange after order received provided fulfills and complies with our Return & Exchange policy.
Return & Exchange Policy
We regret that Returns and Refunds cannot be accepted. However we will readily accept any request to exchange that is within 3 days from the date of receiving your orders. The acceptance is subject to confirmation with us either by email or phone. The below guidelines apply :-
- Exchanges cannot be accepted on worn, soiled, altered, stained or washed merchandise.
- All merchandise’s labels and tags are intact.
- Order returned must in its original packing, unused, not damaged and in re-saleable condition together with the any associated accessories and documentation.
- Promotion, discounted and special priced merchandises are final sales and not entitle or eligible for exchange.
- All exchange merchandises will have to be sent to us at client’s own cost and risk. Clients will to bear the shipping cost when returning the goods.
- Delivery charges for the replacement/exchange merchandises are to be borne by Clients.
- We will not hold responsible for loss or goods damaged on the way back for an exchange. Please pack your returned items properly and recommend returning via recorded delivery service provider. We reserve the right not to accept the return.
- We cannot accommodate replacement/exchange merchandises of lower value. For replacement/exchange merchandises of high value, clients will have to make payment the difference before replacement/exchange delivered.