FAQs

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Order

Payment Methods

Shipping

 

Order

  1. How do I place an order?

    First step is to register with us as a member. All you need to do now is browse! You can search for something specific by using the search bar or if you're looking for a particular type of item you can browse by category located along the top of the page.

    Once you have found the item you want, click on the ADD TO CART button.

    You can either click on the 'Continue shopping' button or review the items in your cart by clicking on 'Go to shopping cart'.

    If you're happy with the items in your shopping cart, click 'PROCEED TO CHECKOUT' to complete your order. If you have a discount code you'd like to use, key it in the box provided before checking out.

  2. What do I do if there's a problem with my order?

    Our customer service representatives are more than happy to help you. Email us at customer.support@fiffybaby.com or call +607-388 5088 or +6012-772 1813.

  3. How do I add an item to my order after checking out?

    You will need to make a separate order altogether.

  4. Can you let me know when an item has been restocked?

    Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and instagram, so don't forget to subscribe and check frequently!

Payment Methods

  1. What payment methods do you accept?

    You can either pay by:

    1. Visa & Mastercard
    2. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
    3. eGHL Payment Gateway
    4. PayPal
  2. What is your returns policy?

    Returns are accepted if returned within 30 days of receipt (for local and international orders). Only clothes that are unworn, unaltered, unwashed and in sellable condition with returns label still attached can be returned. Gift sets and accessories are non-returnable.

    For returns and exchanges, customers are advised to notify us first at customer.support@fiffybaby.com by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

    **PRE-ORDER items are non-returnable, non-exchangeable and non-refundable.

Shipping

  1. Where do you deliver?

    We offer shipping to Malaysia and for international shipping, you may contact us at fiffyonline@fiffybaby.com.

  2. How long does delivery take?

    Next day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.

    Delivery is within 2 to 7 working days.

  3. Has my order been shipped out yet?

    Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

    Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

  4. I received an incorrect item.

    Do let us know immediately via email at customer.support@fiffybaby.com along with your order ID and we’ll get it sorted out for you.